Returns & Exchanges

We want you to love your exclusive Mattel Creations fashion and collectibles; however, if you are not satisfied, you may return eligible items within 30 days of receipt. Please ensure all items are in their original packaging and unworn condition to qualify for a full refund.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely pack your items.

3

Ship It Back

Drop off your package at any authorized carrier location listed on your return label to begin the transit process.

4

Receive Your Refund

After our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing